62% reduction in no-shows
Banks have found that automating appointment scheduling using JRNI resulted in a 62% reduction of customers who didn't show up for their scheduled appointments.
Our customers are forging a new type of relationship between government and citizen using the JRNI Citizen Engagement Platform. Through in-person and remote appointments, virtual queues, and events - plus JRNI’s industry-leading analytics tool - government can deliver the services that drive engagement while also measuring and improving upon connections with their constituencies.
Sales agents can spend up to three hours a day coordinating, communicating, and following up simply to schedule a meeting. JRNI’s AI-Powered Automation fully automates customer communication, timing and location negotiation, customer-to-agent matching, and calendar booking and re-booking, through e-mail, SMS, chat, and other communication channels. Staff spend less time scheduling engagements and more time creating outstanding experiences with customers.
Engages customers automatically in their desired communication method
Reduces likelihood of cancellation, leakage, and no-shows
Enables scalability by removing administrative roadblocks
Banks have found that automating appointment scheduling using JRNI resulted in a 62% reduction of customers who didn't show up for their scheduled appointments.
One JRNI customer found that, thanks to the JRNI platform, they were able to double the number of appointments they scheduled - even though they had cut their brick-and-mortar branches by half.
Oriental Bank found that, by using JRNI to manage appointments, they were able to reduce the time their customers waited to be served by 50%.
Schedule and Manage Engagements. Use 1:1 appointments to deliver the personal engagements your customers expect - either via video or in-person.
Create Customer Profiles. Reference detailed customer profiles to make every engagement relevant and make every customer feel like a VIP.
Easily Automate Communication. Send pre- and post-appointment communication to keep the conversation and engagement going.
Looking for an appointment scheduling solution? Download our interactive RFP template to make sure you're asking the right questions!
See the results of a recent survey of bank customers to find out what they need, what they want and how they want it.
Not sure about the value of appointments? Download our eBook on the ROI of appointments to help you make the case.
Reimagining how your branches should be run, think virtual!
Find out how JRNI can help you deliver exceptional engagements