Blog posts: Podcast episode recaps

Episode 6: Digital banking trends and the future of physical branches

Consumers are looking for hybrid banking experiences. How is digital banking changing, and what is the future of physical branches? Find out.


Episode 5: Prep the halls: 2021 holiday shopping season trends and tips

The 2021 holiday shopping season will be like no other. Learn what recent retail trends will impact the upcoming shopping season.


Episode 4: How to cater to the human element of banking

In today's technology-driven world, it's essential that credit unions and banks humanize experiences across all banking channels.


Episode 3: Emerging trends of the post-pandemic shopper

The pandemic changed the way consumers interact with brands. Retailers need to focus on creating a well-defined omnichannel strategy and personalizing experiences across channels to capitalize on these new shopping behaviors.


Episode 2: Appointments are a key business investment in the experience economy

Appointments have become key to providing great experiences and meeting consumer demand, and have become an integral to the operations of enterprise-level companies.


Episode 1: A JRNI through experiential relationship management

Experiential relationship management (XRM) strategies are helping top retailers and banks provide personalization at scale to improve customer loyalty and drive revenue growth.


What is JRNI?

JRNI is an experiential relationship management (XRM) platform for scheduling and managing personalized experiences at scale. With apps for facilitating appointments, virtual queuing, and events, plus industry-leading analytics, JRNI helps businesses offer remote and in-person experiences that increase revenue, profitability, and efficiency, build customer relationships and improve customer satisfaction and loyalty.