JRNI AI-Powered Automation, a revolution in customer engagement technology, is the first and only global enterprise solution to integrate AI and Natural Language Processing (NLP) into email, chat, and other communication channels to automate event management and appointment scheduling. JRNI’s AI-Powered Automation manages customer communication, reading and reacting to customer responses continuously. Your staff simply checks their schedule, prepares, and delivers outstanding customer experiences. Simple, efficient, and easy!
Sales agents can spend up to three hours a day coordinating, communicating, and following up simply to schedule a meeting. JRNI’s AI-Powered Automation fully automates customer communication, timing and location negotiation, customer-to-agent matching, and calendar booking and re-booking, through e-mail, SMS, chat, and other communication channels. Staff spend less time scheduling engagements and more time creating outstanding experiences with customers.
Engages customers automatically in their desired communication method
Reduces likelihood of cancellation, leakage, and no-shows
Enables scalability by removing administrative roadblocks
When manual processes prevent follow up from events, promotions, and walk-ins, customers are left behind and revenue suffers. JRNI’s AI-Powered Automation identifies and launches engagement campaigns in real-time at the moment when your audience is most likely to engage. Brands offering one-to-many events can send relevant and personalized communications before, during, and after an event, eliminating costly delays and missed opportunities.
Enables automated campaigns off of events (trunk shows, seminars, workshops) with specific journeys targeting cohorts such as registrants, attendees, and non-attendees
Eliminates tedious manual follow up and increases speed to engagement
Ensures a higher volume of qualified customers driven to 1:1 appointments
Customers increasingly have elevated the service experience as a key differentiator in their buying decision. Brands therefore must match consumers with staff that has the experience and expertise to meet and exceed customer expectations. JRNI’s AI-Powered Automation intelligently matches consumers to the best customer agent based on configurable preferences:
Matches appointment offers based on business priorities, such as availability of inventory, availability and skill of staff, location, time, or other configurable attributes
Improves service experience with higher quality engagements driven by well-prepared agents
Maximizes the likelihood of successful transaction, brand loyalty, and customer lifetime value
The lack of focus on the revenue impact of customer engagement is fundamentally flawed. Simply put, the goal of every customer engagement strategy is revenue.
Add volume to top of the sales funnel and increase the velocity of revenue. We discussed strategic recommendations with Brendan Witcher of Forrester.
The result: a convenient customer experience, effective event communication, and an 84% lift in category sales
